Internal regulations of Vytautas mineral SPA


  1. Every Vytautas Mineral SPA guest and anyone accompanying them must present valid ID documents upon arrival at reception.
  2. Upon arrival at Vytautas Mineral SPA, each guest shall be provided with a guest card that must be filled out using the details of their valid ID document (passport, ID card).
  3. Individual guests may check in to Vytautas Mineral SPA from 3:00 p.m. and must check out by 12:00 p.m.
  4. When registering guests the administrator of Vytautas Mineral SPA shall use the details of the ID document presented by the guest and shall return the ID document to the guest upon completion of registration.
  5. Guests must pay the invoice on the day of arrival (certain exceptions may apply).
  6. Natural persons may pay in cash (euros) or by credit card.
  7. At the request of a guest of Vytautas Mineral SPA, an additional bed may be provided for a person(s) accompanying the guest for an additional fee.
  8. Guests who stay at Vytautas Mineral SPA for a period that is shorter than one day (24 hours) shall pay the entire daily rate, irrespective of the time they make the payment.
  9. At the request of a Vytautas Mineral SPA guest and subject to availability, a late checkout may be permitted (the stay at the hotel may be extended until 6:00 p.m.) for an additional fee (50% of the room daily rate).
  10. Guests who pay for services provided by Vytautas Mineral SPA but decide not to use the services may not claim a refund. If a guest leaves Vytautas Mineral SPA earlier than envisaged in their booking (i.e. stays for a shorter term) the guest may not claim a refund for the unused time.
  11. If a guest fails to show up, a fee for the actual idle time of the Vytautas Mineral SPA room shall be charged.
  12. Visitors of guests who stay in the rooms of Vytautas Mineral SPA after 10:00 p.m. must register with Vytautas Mineral SPA, present their valid ID documents and pay for accommodation.
  13. The hotel is open 24/7.
  14. Guests who wish to arrive with pets must notify the administration in advance, and pet owners must prove (by presenting their pet’s passport) that the pet is not aggressive and will not harm other Vytautas Mineral SPA guests (an additional fee shall be charged for pet accommodation).
  15. The hotel reserves the right to forbid undesired persons from using the services of Vytautas Mineral SPA based on the Internal Regulations of Vytautas Mineral SPA and other enforced local legal acts and/or enforced legal acts of the Republic of Lithuania.
  16. In case of disappearance of or damage to any property belonging to Vytautas Mineral SPA, the persons responsible for the damage shall compensate for the caused damage at a ratio of 1:2. Where, as a result of damage caused, it is impossible to accommodate guests, the full price of the room shall be charged for the entire time period required to eliminate the damage.
  17. Parents (guardians) or other accompanying adults shall assume full responsibility for the health, safety, appropriate behaviour, and adherence to these Regulations of children under 18 years of age and persons with a disability who stay at the hotel.
  18. For all the services and goods that Vytautas Mineral SPA guests acquire or make use of, but for certain reasons fail to pay for before their departure, the hotel may withdraw the respective amount for the goods and/or services from the guest’s account (credit card, etc.). Guests hereby agree to pay for the acquired goods and/or services in full, even after their departure.
  19. Guests must keep their valuables in the safe deposit box available in their room. The hotel shall not be liable for any items left in places other than the safe deposit boxes provided in the rooms.
  20. It shall only be permitted to record videos and take photographs in the territory and premises of Vytautas Mineral SPA upon receipt of the administration’s written consent.
  21. Children under 12 years of age shall not be admitted to the MOON restaurant after 6:00 p.m.
  22. Children under 12 years of age shall not be admitted to the swimming pool and sauna area after 8:00 p.m.
  23. The opening hours of the outdoor terrace are from 11:00 a.m. to 10:00 p.m.


THE FOLLOWING IS PROHIBITED AT VYTAUTAS MINERAL SPA


  1. To move furniture (without the administration’s permission).
  2. To keep any highly flammable substances in the rooms and/or common areas of Vytautas Mineral SPA.
  3. To cause damage to any Vytautas Mineral SPA property.
  4. To accommodate a number of persons in a room exceeding the number specified to the Vytautas Mineral SPA administrator.
  5. Failing to notify the administration in case of any failures of the Vytautas Mineral SPA facilities.
  6. To leave any electrical appliances unattended while in operation.
  7. To use any electrical appliances, except in cases where such appliances are received from the administration and the administration is notified in advance about the use of such appliances. (The use of the following shall not be prohibited: laptop and cell phone chargers, beard trimmers, hair dryers).
  8. To keep pets and birds in the rooms without notifying the administration in advance.
  9. To keep any aggressive pets that may harm other Vytautas Mineral SPA guests.
  10. To disturb other Vytautas Mineral SPA guests.
  11. Guests are prohibited from making noise in the hotel and/or on the hotel’s property (i.e. to play loud music and musical instruments, to sing, scream or whistle loudly and/or behave in any other inappropriate manner) from 10:00 p.m. to 7:00 a.m. Should a guest fail to adhere to this prohibition and violate public order or disturb other persons staying and/or working at the hotel, a fine of EUR 150 shall be imposed on the guest and the guest must also compensate for any other damage resulting from the incident.
  12. It is strictly prohibited to smoke in any of the Vytautas Mineral SPA rooms and/or on balconies of the rooms. If this prohibition is not adhered to, a fine of EUR 50 shall be imposed. Smoking is only permitted in dedicated smoking areas. To ensure the safety of every Vytautas Mineral SPA guest, each rooms is fitted with smoke and fire alarm systems.
  13. It is prohibited to leave underage children unattended in the rooms and/or other areas of Vytautas Mineral SPA, and parents or guardians of underage children must ensure the safety of their children at the hotel.
  14. To bring strangers to a Vytautas Mineral SPA room without notifying the administrator of Vytautas Mineral SPA.
  15. To bring any tools, arms or other items that pose a threat to health or life onto the Vytautas Mineral SPA property.
  16. To bring, use, store and/or consume any narcotic or other psychotropic substances. In all such instances, the Vytautas Mineral SPA administration shall call the police.
  17. To fail to adhere to the General Regulations of Vytautas Mineral SPA and all the legal acts of the Republic of Lithuania that regulate the safety of people and the prevention of other potential threats.


OBLIGATIONS OF GUESTS STAYING AT VYTAUTAS MINERAL SPA


  1. To adhere to the General Regulations of Vytautas Mineral SPA.
  2. To pay for all the provided services at once (certain exceptions may apply).
  3. At the time of departure from Vytautas Mineral SPA, to return the door key to the administrator of Vytautas Mineral SPA and make sure that all the services have been paid for.
  4. To closely adhere to the fire protection rules.
  5. At the time of leaving the room, to make sure that all electrical appliances (light, TV set, etc.) have been appropriately switched off.
  6.  At the time of leaving the room, to make sure that all hot and cold water taps have been tightly closed.
  7. At the time of leaving the room, to make sure that the room is appropriately locked and that no strangers are able to enter it.
  8. In the case of any failure in the room of Vytautas Mineral SPA, to notify the administrator of Vytautas Mineral SPA.
  9. The Vytautas Mineral SPA room key may only be provided to a guest that presents their ID document. If a room key is lost or damaged, a penalty of EUR 15 shall be imposed.
  10. If a guest fails to check out of the room by 2:00 p.m. and it is impossible to contact the guest, or if a guest avoids paying for the provided services and vacates the room at the request of the administration, the administration shall reserve the right to move any items left in the room to the guarded premises at the hotel.
  11. In case of an emergency, guests of Vytautas Mineral SPA must first contact the reception desk by calling +370 67 50 0656 or the short number 100 from their room.


CUSTOMER CARE AND PREMISE MAINTENANCE AT VYTAUTAS MINERAL SPA


  1. Breakfast at the hotel shall be served daily from 8:00 a.m. to 10:00 a.m. on business days and from 8:00 a.m. to 11:00 a.m. on weekends.
  2. The Vytautas Mineral SPA room service operates from 8:00 a.m. to 10:00 p.m.
  3. Towels and bathrobes are changed daily and bed linen is changed every 3 days in the rooms where guests are accommodated.
  4. Vytautas Mineral SPA personnel may perform minor repair of premises and facilities without disturbing the guests of Vytautas Mineral SPA.
  5. During the cold season, the temperature in the rooms may not fall below +18°C.
  6. To ensure safety, the Vytautas Mineral SPA administration shall be entitled to access the rooms in which guests are accommodated.
  7. If any lost items are found, the Vytautas Mineral SPA administration shall return the items to their owners whenever possible. If the owner cannot be found, any left items shall be disposed of according to the prescribed procedure upon expiry of 6 months.
  8. The hotel shall not assume any responsibility for any valuables left unattended and/or lost, and/or for any damage caused to valuables in the rooms and/or other areas of Vytautas Mineral SPA.
  9. Should a Vytautas Mineral SPA guest behave in a criminal manner (fail to adhere to the laws of the Republic of Lithuania), the Vytautas Mineral SPA administration reserves the right to evict the guest without providing any refund of the amounts paid. Where needed, the Vytautas Mineral SPA administration shall contact competent authorities.
  10. For your safety, the shared-use premises of Vytautas Mineral SPA are provided with video surveillance cameras.

 

REQUESTS AND PROPOSALS


  1. The Vytautas Mineral SPA administration welcomes requests and proposals from guests to improve the quality of the services provided.
  2. Proposals and complaints presented by Vytautas Mineral SPA guests are considered during administrative and managerial meetings within the set deadlines.
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